1. Definitions
In these terms and conditions, the following definitions apply:
- Pixel-Play: the private limited company Pixel-Play B.V., registered with the Chamber of Commerce under number 96644192.
- Customer: any natural person or legal entity that enters into an agreement with Pixel-Play for participation in or organizing an activity.
- Participant: any person who actually participates in the activity.
- Activity: the indoor game organized by Pixel-Play at a location.
2. Company Information
Pixel-Play B.V.
Chamber of Commerce number: 96644192
VAT number: NL867696552B01
Website: www.staging.pixel-play.nl
Email address: info@pixel-play.nl
3. Applicability
These terms apply to all reservations, activities, and agreements of Pixel-Play, unless explicitly agreed otherwise in writing.
4. Activity
Pixel-Play offers a physical indoor game experience, suitable for children and adults, focused on teamwork, speed, and challenge. The games take place at fixed locations in collaboration with leisure centers.
5. Reservation and Payment
- Reservations can be made via the website, phone, or email.
- Pixel-Play recommends a maximum of 5 players per session, unless agreed otherwise.
- Depending on the location, full prepayment or a deposit may be required. This will be stated at the time of booking.
- The reservation is only final after confirmation by email or through the reservation system.
6. Cancellation and Changes
- Cancellations or changes can be made free of charge up to 24 hours before the reserved time.
- For cancellations within 24 hours or no-shows, the full amount may be charged.
- In case of technical issues or other force majeure on Pixel-Play’s part, a new appointment will be scheduled free of charge.
7. Responsibility and Supervision
- Pixel-Play is responsible for the proper functioning of equipment and guidance where agreed.
- The customer is responsible for the behavior of participants and ensuring safety.
- For activities with children, the customer is obliged to provide sufficient adult supervision.
8. Liability
- Participation is at your own risk.
- Pixel-Play is not liable for personal injury or damage caused by improper use of the game or failure to follow instructions.
- Pixel-Play is not liable for indirect damage, such as lost income.
- Damage to equipment due to intentional misuse may be charged.
9. Use of Materials
- All game materials remain the property of Pixel-Play.
- Damage or loss of materials will only be charged in case of intentional or reckless behavior.
10. Behavior and Safety
- Participation barefoot or in flip-flops is prohibited.
- In case of dangerous or disruptive behavior, Pixel-Play reserves the right to refuse or stop participation without refund.
11. Force Majeure
- Activities always take place indoors, but in case of force majeure (technical issues, staff illness, government measures), Pixel-Play reserves the right to reschedule or cancel the activity without liability.
12. Privacy
- Personal data is collected solely for reservations and is not shared with third parties or used for marketing without consent.
- Data is stored securely in compliance with GDPR legislation.
13. Complaints
- Complaints must be submitted in writing within 7 days after participation.
- Pixel-Play will handle complaints within 10 working days and respond in writing.
14. Confidentiality
- Confidential information (such as collaborations with locations or partners) will not be shared with third parties, unless legally required.
15. Intellectual Property
- All concepts, texts, designs, game rules, and brand names of Pixel-Play are the intellectual property of Pixel-Play B.V. and may not be copied or imitated without permission.
16. Changes
- Pixel-Play reserves the right to change these terms. Changed terms will be communicated via the website. The old terms remain applicable to existing agreements, unless agreed otherwise.
17. Applicable Law
- These terms are exclusively governed by Dutch law.
- Any disputes will be submitted to the competent court in the district where Pixel-Play is located.
